


Why choose DYLISS?
Long-Lasting Results
Hair Health First
Premium Styling Technology
Easy 14-Day Returns
Questions about your Dyliss?
Frequently Asked Questions
How does the warranty work?
Every DYLISS device comes with a 3-year warranty against manufacturing defects, in every country we ship to. Email contact@shopdyliss.com (WhatsApp +351 926 418 144) with your order number and we'll take care of everything.
Can I return it if I don't like it?
Yes. You have 14 days from delivery to let us know you want to return it. Email contact@shopdyliss.com (WhatsApp +351 926 418 144) with your order number and we'll send you the instructions and return address. The item should be in good condition and, where possible, in its original packaging.
How long does delivery take?
We ship to Portugal, Spain, Italy and the United Kingdom. Your order is prepared in 1 to 3 working days and then arrives in 5 to 10 working days with free shipping, or 4 to 7 working days with express shipping. You'll receive a tracking code by email as soon as your order ships.
Is shipping free?
Yes, shipping is free on every order to Portugal, Spain, Italy and the United Kingdom. If you prefer insured express shipping, it costs €4.90 and is free on orders over €99.90. The exact amount is always shown at checkout in your currency before you pay.
Which payment methods do you accept?
Cards (Visa, Mastercard, Maestro and American Express), PayPal, Apple Pay, Google Pay and Shop Pay. With Klarna you can split your payment into 3 interest-free instalments. In Portugal we also accept MB WAY. The methods available in your country are shown at checkout.
How can I track my order?
As soon as your order leaves the warehouse you'll receive an email with your tracking code. Just click the link to see where it is at any time.
Does it work on coloured or chemically treated hair?
Yes. Because they work at a controlled temperature with negative ions, you can use them on coloured, highlighted or chemically straightened hair. If your hair is very fragile, start with the lowest temperature.
What voltage is it? Will it work with my country's sockets?
Yes. Our devices run on 220-240V, the same voltage used in Portugal, Spain, Italy and the United Kingdom. Orders to Portugal, Spain and Italy come with a European plug; orders to the United Kingdom come with a UK plug (type G). The exact voltage of each model is in the product description.
Do you ship to the Azores and Madeira?
Yes, we do. Delivery takes longer than to the mainland and the shipping cost for your address is calculated at checkout. If you have any questions before buying, email contact@shopdyliss.com (WhatsApp +351 926 418 144)
What if the product arrives faulty?
Email contact@shopdyliss.com (WhatsApp +351 926 418 144) with your order number and a photo or video of the problem. We'll arrange a replacement or refund at no cost to you.








