Privacy policy

Dyliss Portugal respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains what information we collect, how we use it, with whom it may be shared and what your rights are in relation to your personal data.

Dyliss Portugal is a brand operated by WX Ecomm LLC.

When you use our website, make a purchase, place an order, contact our customer support or interact with our services, your data may be processed in accordance with this Privacy Policy.

1. Data Controller

The entity responsible for processing the personal data collected through Dyliss Portugal is:

WX Ecomm LLC
Operator of the Dyliss Portugal brand

Business address:
2335 E. Atlantic Blvd, Ste 200
Pompano Beach, FL 33062
United States

Contact email: contacto@dyliss.com

WhatsApp: +351 926 418 144

For any question relating to privacy or data protection, you may contact us via the email address or WhatsApp number given above.

2. Personal Data We May Collect

Depending on how you use our website and our services, we may collect different categories of personal data.

This information may include:

First name and surname;
Email address;
Telephone number;
Billing address;
Delivery address;
Postcode;
City and country;
Information relating to your order;
Products purchased;
Purchase history;
Information relating to returns or refunds;
Payment-related data;
Communications with our customer support;
IP address;
Device type;
Operating system;
Browser type;
Pages visited;
Source of the visit to the website;
Website interaction data;
Cookies and similar identifiers.

We do not necessarily store your full bank card details. Payments may be processed directly by authorised payment service providers.

3. How We Collect Your Data

Your personal data may be collected when you:

Visit our website;
Place an order;
Initiate or complete a payment;
Subscribe to marketing communications;
Contact our customer support;
Request a return or refund;
Take part in a promotion;
Interact with our advertisements;
Accept certain cookies;
Interact with us through social networks or other channels.

We may also receive certain information from third parties that help us provide our services, including payment providers, e-commerce platforms, transport companies, marketing tools and technology suppliers.

4. What We Use Your Data For

We may use your personal data to:

Process orders

We use your data to:

Confirm orders;
Process payments;
Prepare and dispatch products;
Provide delivery updates;
Manage returns;
Process refunds;
Provide assistance relating to your purchase.

Customer support

We may use your data to respond to questions, complaints, requests for information or problems relating to products or orders.

Security and fraud prevention

We may process certain information to:

Prevent fraudulent payments;
Identify suspicious activity;
Protect our customers;
Protect our website and systems;
Prevent abuse or misuse of our services.

Improving our services

We may analyse use of the website to understand how visitors interact with Dyliss Portugal and to improve:

Browsing experience;
Products;
Communication;
Customer service;
Website performance;
Marketing campaigns.

Marketing and advertising

Where permitted by law, we may use certain information to present relevant communications, offers or advertisements.

Whenever consent is legally required, we will only use your data for these purposes after obtaining that consent.

You may withdraw your consent at any time.

5. Legal Bases for Processing

Where the General Data Protection Regulation — GDPR — applies, we will process your personal data on the basis of one or more of the following legal bases:

Performance of a contract: where processing is necessary to process and deliver your order or to provide a service you have requested.

Compliance with a legal obligation: where we need to retain or process information to comply with tax, accounting, legal or regulatory obligations.

Consent: where you have expressly authorised certain processing, such as certain marketing communications or certain cookies.

Legitimate interest: where processing is necessary for legitimate business interests, such as fraud prevention, security, improving our services and protecting our business, provided that those interests are not overridden by your rights and freedoms.

6. Payments

Payments made on our website may be processed by external providers specialising in payment services.

These providers may collect the information necessary to:

Authorise payments;
Validate transactions;
Prevent fraud;
Issue refunds;
Comply with legal and financial requirements.

Financial data processed directly by these providers is also subject to their respective privacy policies and security measures.

7. Sharing Data with Third Parties

We may share your personal data only where necessary to operate our store and provide our services.

This may include:

E-commerce platforms;
Payment processors;
Banks and financial institutions;
Transport and logistics companies;
Order fulfilment centres;
Hosting and technology infrastructure providers;
Email services;
Customer support platforms;
Fraud prevention services;
Traffic analytics tools;
Advertising and marketing platforms;
Professional advisers;
Public authorities, where legally required.

These third parties should only process the data necessary to perform their respective functions and in accordance with the applicable legal obligations.

We do not sell your personal data to third parties.

8. Cookies and Similar Technologies

Our website may use cookies, pixels and other similar technologies.

These technologies may be used to:

Ensure the website functions properly;
Save preferences;
Keep products in the basket;
Process sessions;
Analyse traffic and performance;
Understand how the website is used;
Measure the results of advertising campaigns;
Personalise certain content or advertisements.

Some cookies are essential for the operation of the store and do not require the same type of consent as optional cookies.

Advertising, analytics or personalisation cookies will be used in accordance with the applicable legal requirements.

Where required, a mechanism will be provided to accept, reject or configure optional cookies.

9. Advertising and Third-Party Platforms

We may use advertising and analytics platforms to understand the effectiveness of our campaigns and to present relevant advertisements.

Depending on your consent choices, these platforms may receive certain information, such as:

IP address;
Browser identifiers;
Device used;
Pages visited;
Products viewed;
Products added to the basket;
Purchases made;
Order value;
Interactions with advertisements.

Whenever legally required, this type of processing will depend on your consent.

10. Email or SMS Marketing

If you subscribe to our communications, we may send you information about:

New products;
Promotions;
Discounts;
Campaigns;
News from Dyliss Portugal.

You may stop receiving these communications at any time using the unsubscribe option provided in the message itself or by contacting:

Email: contacto@dyliss.com
WhatsApp: +351 926 418 144

Unsubscribing from promotional communications does not prevent us from sending necessary messages relating to orders, payments, security or customer support.

11. International Data Transfers

WX Ecomm LLC is established in the United States and some of our suppliers or service providers may be located outside Portugal or the European Economic Area.

For this reason, certain personal data may be processed or stored outside the European Economic Area.

Where required by applicable law, we will seek to ensure that such transfers are carried out through legally recognised mechanisms, such as:

Adequacy decisions;
Standard Contractual Clauses approved by the European Commission;
Other appropriate safeguards provided for in data protection legislation.

12. Data Retention

We will retain your personal data only for as long as necessary for the purposes for which it was collected.

Some information may be retained for longer periods where necessary to:

Comply with tax obligations;
Comply with accounting obligations;
Comply with legal requirements;
Resolve disputes;
Prevent fraud;
Evidence commercial transactions;
Defend legal rights.

When the data is no longer necessary, it may be deleted or anonymised in accordance with the applicable procedures.

13. Data Security

We adopt reasonable technical and organisational measures designed to protect your personal data against:

Unauthorised access;
Loss;
Alteration;
Destruction;
Improper disclosure;
Fraudulent use.

Despite these measures, no system for transmitting or storing data over the Internet can guarantee absolute security.

14. Your Rights

Where covered by the GDPR or other applicable data protection legislation, you may have the right to:

Request access to your personal data;
Request the correction of inaccurate data;
Request the erasure of your data;
Request the restriction of processing;
Object to certain processing;
Withdraw consent previously given;
Request data portability;
Lodge a complaint with a supervisory authority.

The exercise of these rights may be subject to the conditions and exceptions provided for by law.

To exercise any of these rights, please contact:

Email: contacto@dyliss.com
WhatsApp: +351 926 418 144

We may request additional information reasonably necessary to confirm the identity of the data subject before processing the request.

15. Right to Lodge a Complaint

If you consider that the processing of your personal data does not comply with applicable law, you may lodge a complaint with the competent data protection authority.

In Portugal, you may contact the Comissão Nacional de Proteção de Dados — CNPD (Portuguese National Data Protection Commission).

Before doing so, you may also contact us at contacto@dyliss.com or via WhatsApp at +351 926 418 144 so that we can review the matter and seek to resolve it.

16. Data of Minors

Our products and services are not specifically intended for children.

We do not knowingly seek to collect personal data from minors without the authorisation required by applicable law.

If you become aware that a minor has improperly provided us with personal data, you may contact us so that we can assess the situation.

17. Third-Party Links and Services

Our website may contain links to or integrations with websites, platforms or services operated by third parties.

Dyliss Portugal does not control the privacy practices of those third parties.

We recommend that you consult their respective privacy policies before providing personal information directly through those services.

18. Changes to This Policy

We may update this Privacy Policy periodically to reflect:

Changes to our services;
Technological changes;
New suppliers;
Legal or regulatory changes;
Changes in the way we process data.

The most recent version will always be available on our website.

Where a significant change warrants it, additional measures may be taken to inform users.

19. Contact Details

If you have any questions about this Privacy Policy or about how your personal data is processed, please contact us:

Dyliss Portugal
Operated by WX Ecomm LLC