Terms of service

These Terms of Service govern the use of the Dyliss Portugal website and purchases made through our online store.

Dyliss Portugal is a brand operated by WX Ecomm LLC.

By accessing our website, using our services or placing an order, you agree to these Terms of Service, without prejudice to the mandatory rights conferred on you as a consumer by applicable law.

1. Company Identification

The Dyliss Portugal store is operated by:

WX Ecomm LLC
Operator of the Dyliss Portugal brand

Business address:
2335 E. Atlantic Blvd, Ste 200
Pompano Beach, FL 33062
United States

Email: contacto@dyliss.com

WhatsApp: +351 926 418 144

For any question relating to orders, products, payments or use of the website, you may contact us via the email address or WhatsApp number given above.

2. Use of the Website

By using our website, you declare that you have the legal capacity to enter into contracts or that you are using our services with the authorisation of your legal representative, where applicable.

You undertake not to use the website for any purpose that is illegal, fraudulent or that may harm Dyliss Portugal, its customers or third parties.

The following, among other things, are not permitted:

• Using the website for illegal activities;
• Attempting to gain unauthorised access to our systems;
• Introducing viruses, malware or other malicious code;
• Interfering with the operation or security of the website;
• Abusive use of automated systems;
• Attempting to make fraudulent payments;
• Deliberately providing false information;
• Using Dyliss Portugal content without authorisation where it is protected by intellectual property rights.

We may limit or block access to the website where there are reasonable indications of fraudulent or abusive use.

3. Products

We strive to present information about our products as clearly and accurately as possible.

Images, photographs, videos and representations of the products are intended to help you identify them.

There may be slight differences in terms of:

• Colour;
• Shade;
• Finish;
• Packaging;
• Dimensions as viewed on screen;

in particular due to the device used, lighting conditions, packaging updates or normal production variations.

The main characteristics of each product will be displayed on the relevant product page.

Where a specific characteristic is essential to your purchasing decision, you may contact us at contacto@dyliss.com or via WhatsApp at +351 926 418 144 before placing your order.

4. Product Availability

All products are subject to availability.

The fact that a product appears as available on the website does not constitute an absolute guarantee of stock until the order has been confirmed and processed.

In exceptional circumstances, a product may become unavailable after the purchase has been made.

If it is not possible to supply the product purchased, we will contact the customer to offer an appropriate solution, which may include:

• A refund;
• Replacement with an equivalent product, subject to the customer's acceptance;
• Another solution agreed between the parties.

We will not replace a product with a different one without the customer's consent.

5. Orders

When placing an order, the customer is responsible for providing correct and complete information, including:

• Name;
• Delivery address;
• Postcode;
• Telephone number;
• Email;
• Other information necessary to complete delivery.

The customer should check the order details before completing the purchase.

After placing the order, you may receive an automatic confirmation by email.

This confirmation indicates that we have received the order, but certain orders may remain subject to checks relating to payment, availability or fraud prevention.

We reserve the right to refuse or cancel an order where there is a legitimate reason to do so, including:

• Reasonable suspicion of fraud;
• Obvious pricing error;
• Product unavailability;
• Technical problem;
• Inability to deliver;
• Manifestly incorrect information;
• Breach of these Terms of Service.

If an order that has already been paid for is cancelled by us, the amount due will be refunded.

6. Prices

Prices displayed on the website will be shown in the currency applicable to the store and the market concerned.

Where applicable, prices displayed to consumers will include the taxes payable under applicable law, unless clearly stated otherwise.

Any delivery costs will be displayed before the order is completed.

We reserve the right to change prices at any time.

Any price change will not affect an order that has already been completed and confirmed, except in cases of manifest error or where there is another legally permissible reason.

7. Pricing or Information Errors

Although we strive to ensure that all information is correct, technical, typographical or human errors may occur.

For example, a product may be displayed with a manifestly incorrect price due to a technical fault.

Where we identify a relevant error before the order is fulfilled, we may contact the customer to:

• Confirm whether they wish to proceed with the purchase on the correct terms; or
• Cancel the order and issue the corresponding refund.

Nothing in this section limits the consumer's legal rights.

8. Payments

The available payment methods will be displayed during the checkout process.

Payments may be processed by external financial and payment service providers.

By using a payment method, you declare that you are authorised to use it.

Automatic checks may be carried out in relation to:

• Security;
• Payment authorisation;
• Fraud prevention;
• Transaction validation.

Dyliss Portugal is not responsible for payment refusals resulting solely from decisions of the customer's bank or payment service provider.

9. Security and Fraud Prevention

To protect our customers and our business, certain orders may be subject to additional checks.

In some cases, we may request information reasonably necessary to confirm the legitimacy of a transaction.

Orders may be suspended or cancelled where there are strong indications of fraudulent use.

10. Delivery

Delivery estimates shown on the website are indicative, unless expressly presented as a binding deadline.

The delivery time may depend on factors such as:

• Destination;
• Carrier;
• Availability;
• Public holidays;
• Periods of high demand;
• Weather conditions;
• Customs procedures, where applicable;
• Circumstances beyond our reasonable control.

We will make reasonable efforts to ensure that orders are delivered within the timeframes communicated.

The consumer's legal rights regarding delivery times remain fully applicable.

11. Delivery Address

It is the customer's responsibility to provide a correct and complete address.

If you notice an error in the address after placing the order, you should contact us immediately via:

Email: contacto@dyliss.com
WhatsApp: +351 926 418 144

We will do our best to correct the details before dispatch, but we cannot guarantee changes once the order has entered processing or has been dispatched.

12. Undelivered Orders

Where an order cannot be delivered due to incorrect information provided by the customer, absence of the recipient, unjustified refusal of delivery or failure to follow the carrier's instructions, the reasonable costs arising from reshipping may be charged, where permitted by law.

Each situation will be assessed individually.

This provision does not apply where the failed delivery is the responsibility of Dyliss Portugal or the carrier.

13. Right of Withdrawal

Consumers covered by Portuguese or European Union law generally have a period of 14 days to exercise the right of withdrawal for distance purchases, subject to the conditions and exceptions provided for in applicable law.

To initiate a return, you should contact:

Email: contacto@dyliss.com
WhatsApp: +351 926 418 144

The detailed conditions are available in our Returns and Refunds Policy, which forms part of the conditions applicable to purchases made at Dyliss Portugal.

14. Returns and Refunds

Returns will be handled in accordance with our Returns and Refunds Policy.

Where there is a right to a refund, it will normally be made using the same method used for the original payment, unless otherwise agreed as permitted by law.

Bank processing times after the refund has been processed depend on the bank or payment provider used by the customer.

15. Defective or Non-Conforming Products

If you receive a product that is defective, damaged, incomplete, incorrect or that does not correspond to the characteristics agreed, you should contact us via:

Email: contacto@dyliss.com
WhatsApp: +351 926 418 144

We may request photographs, videos or other reasonable information to enable us to assess the problem.

Depending on the situation and the rights applicable to the consumer, the remedy may include:

• Repair;
• Replacement;
• An appropriate price reduction;
• Refund;
• Another remedy provided for in applicable law.

These Terms do not limit the legal rights regarding the guarantee and conformity of goods.

16. Proper Use of the Products

Products should be used in accordance with:

• The instructions provided;
• The relevant manual;
• The safety information;
• The purpose for which they were designed.

Dyliss Portugal cannot be held liable for damage directly resulting from use that is manifestly incorrect, negligent or contrary to the product instructions, to the extent permitted by law.

This provision does not exclude liability that cannot legally be excluded.

17. Legal Guarantees

Consumers benefit from the guarantees and rights relating to the conformity of goods provided for by applicable law.

Any commercial guarantee that may be offered with a product is in addition to, and does not replace or reduce, the consumer's mandatory legal rights.

18. Promotions and Discount Codes

From time to time, we may offer:

• Promotional codes;
• Discounts;
• Offers;
• Bundles;
• Special campaigns.

These promotions may be subject to specific conditions, including:

• Period of validity;
• Eligible products;
• Minimum purchase amount;
• Usage limit;
• Not combinable with other campaigns.

Promotional codes may not be used fraudulently or abusively.

19. Intellectual Property

Unless otherwise stated, the content made available on the Dyliss Portugal website may be protected by intellectual property rights.

This may include:

• Brand name and visual identity;
• Logos;
• Design;
• Texts;
• Original photographs;
• Videos;
• Graphic elements;
• Structure and presentation of the website.

Use of the website does not grant the user any ownership rights over this content.

The reproduction, distribution or commercial exploitation of our protected content without authorisation is not permitted, except where permitted by law.

Trade marks, trade names or content belonging to third parties remain the property of their respective owners.

20. Reviews and Customer-Submitted Content

Where we make features available for reviews, comments or other content, the user undertakes not to publish content that is:

• Illegal;
• Defamatory;
• Threatening;
• Fraudulent;
• Obscene;
• In breach of third-party rights;
• Deliberately false or misleading.

We may remove content that breaches these rules or applicable law.

Submitting a legitimate negative review does not, in itself, constitute a breach of these Terms.

21. Third-Party Links and Services

The website may contain integrations with or links to third-party services, including:

• Payment companies;
• Carriers;
• Social networks;
• Technology platforms.

These services may be subject to their own terms and privacy policies.

We do not control external services and accept no liability for acts attributable solely to third parties, except where applicable law provides otherwise.

22. Privacy

The processing of your personal data is explained in our Privacy Policy.

When using our website, we recommend that you consult that policy to understand:

• What data is collected;
• How it is used;
• With whom it may be shared;
• What your rights are.

23. Cookies

The website may use cookies and similar technologies.

Optional cookies will be used in accordance with applicable law and, where necessary, subject to consent.

The user may manage their preferences through the options made available on the website.

24. Website Availability

We strive to keep the website accessible and functional, but we do not guarantee continuous, uninterrupted operation.

We may temporarily suspend or limit certain features for:

• Maintenance;
• Updates;
• Security;
• Fixing technical problems;
• Circumstances beyond our control.

Whenever possible, we will seek to minimise any impact on customers.

25. Limitation of Liability

Nothing in these Terms is intended to exclude or limit rights or liabilities that cannot be legally excluded.

To the extent permitted by applicable law, we will not be liable for losses resulting solely from:

• Misuse of the product;
• Failure to follow the instructions provided;
• Fraudulent use of the website;
• Problems caused by external systems or services beyond our reasonable control;
• Force majeure events.

This clause does not limit consumers' mandatory rights.

26. Force Majeure

We will not be liable for delays or failures to perform caused by events reasonably beyond our control.

These may include, among others:

• Natural disasters;
• Fires;
• Floods;
• Conflicts;
• General strikes;
• Serious transport disruptions;
• Infrastructure failures;
• Measures taken by public authorities;
• Public health crises;
• Other extraordinary events.

Where this occurs, we will make reasonable efforts to minimise the effects on the orders affected.

27. Changes to the Terms

We may update these Terms of Service periodically due to:

• Legal changes;
• Changes to our services;
• Operational changes;
• Technological updates;
• New payment or delivery methods.

The most recent version will be available on our website.

Changes will not retroactively reduce rights already acquired by the consumer in relation to a previously made purchase, except where permitted or required by law.

28. Severability

If any provision of these Terms is held to be invalid, illegal or unenforceable, the remaining provisions will continue in force to the fullest extent permitted by applicable law.

29. Governing Law and Dispute Resolution

These Terms will be interpreted in accordance with the law applicable to the contractual relationship.

Where the customer is a consumer resident in Portugal or in another European Union country, nothing in these Terms prejudices the mandatory consumer protection rules applicable in their country of habitual residence.

Any provision relating to jurisdiction will be applied without depriving the consumer of the right to have recourse to the courts or dispute resolution mechanisms guaranteed to them by applicable law.

30. Contact Details

For any question relating to these Terms, orders, products or use of the website, please contact:

Dyliss Portugal
Operated by WX Ecomm LLC

Business address:
2335 E. Atlantic Blvd, Ste 200
Pompano Beach, FL 33062
United States

Email: contacto@dyliss.com

WhatsApp: +351 926 418 144