Refund policy
At Dyliss Portugal, we want you to have a simple and transparent shopping experience. This Returns and Refunds Policy explains the conditions applicable to returns, cancellations, defective products, exchanges and refunds.
Dyliss Portugal is a brand operated by WX Ecomm LLC.
1. Right of Withdrawal — 14 Days
If you made a purchase as a consumer, you may notify us of your intention to return the order within 14 days of receiving the product, without having to give any reason, in accordance with applicable law.
To exercise your right of withdrawal, you should contact us via:
Email: contact@shopdyliss.com
WhatsApp: +351 926 418 144
When contacting us, we recommend that you state:
- Full name;
- Order number;
- Product(s) you wish to return;
- A clear statement that you wish to make a return.
Once we receive your request, we will send you the instructions needed to proceed with the return.
Please do not send any product before receiving the instructions and the return address provided by our team.
2. Deadline for Sending the Return
After notifying us of your intention to return the order within the legal 14-day period, you should send the product back within the applicable period provided for by law.
We recommend that you keep the proof of postage and the corresponding tracking number until the return process has been completed.
3. Condition of Returned Products
The consumer may examine the product to the extent necessary to establish its nature, characteristics and functioning.
The product should be returned, whenever possible:
- With all accessories and components included;
- With the manuals and documentation originally supplied;
- In its original packaging, where available;
- Free from damage caused by improper use.
If the product has suffered a diminished value resulting from handling beyond what is necessary to establish its nature, characteristics or functioning, that diminished value may be taken into account in the amount to be refunded, to the extent permitted by law.
Opening the packaging does not, in itself, automatically remove the consumer's legal rights.
4. Products That May Be Excluded from Returns
Certain products may be excluded from the right of withdrawal where an exception is provided for in applicable law.
This may include, where legally applicable, sealed products which are not suitable for return once unsealed, for reasons of health protection or hygiene.
Any exception will only be applied where provided for by law.
These limitations do not affect your rights in relation to products that are defective, damaged, incorrect or that do not correspond to what was purchased.
5. Return Costs
Where the return results simply from a change of mind or from the exercise of the right of withdrawal, the direct costs of return shipping are borne by the customer, unless otherwise indicated by Dyliss Portugal.
If you have received a product that is:
- Damaged;
- Defective;
- Incorrect;
- Incomplete;
- Different from the product purchased;
please contact us first at contact@shopdyliss.com or via WhatsApp at +351 926 418 144.
Where the problem is our responsibility, appropriate instructions will be provided and, where applicable, we will bear the reasonable costs relating to the return.
6. Damaged, Defective or Incorrect Products
If you identify any problem with your order, please contact us as soon as possible.
To help us assess the situation, we may ask for:
- Order number;
- Description of the problem;
- Photographs or videos of the product;
- Photographs of the packaging;
- Other information reasonably necessary to verify the situation.
After reviewing the case, we may offer, as applicable:
- Replacement of the product;
- Repair;
- Partial refund;
- Full refund;
- Another remedy provided for under the consumer's legal rights.
Your legal rights regarding the guarantee and conformity of goods are not affected by this policy.
7. Refunds
Where you are entitled to a refund, the amount will be returned using the same payment method used for the purchase, unless expressly agreed otherwise and provided that this does not entail any additional costs for the consumer.
Where the right of withdrawal is exercised, the refund will be processed within the time limits provided for by applicable law.
Where permitted by law, we may withhold the refund until we have received the returned product or until the consumer has supplied proof of having sent it back.
Once the refund has been processed, the time taken for the amount to become available may vary depending on the bank or payment service provider.
8. Original Delivery Costs
Where legally applicable, the costs corresponding to the least expensive standard delivery method offered by Dyliss Portugal will also be refunded.
If the customer voluntarily chose a more expensive delivery option, such as express or premium shipping, the additional cost of that option may not be refunded.
9. Exchanges
If you wish to exchange a product, please contact:
Email: contact@shopdyliss.com
WhatsApp: +351 926 418 144
Whenever possible and subject to stock availability, we may arrange a direct replacement.
In certain situations, it may be necessary to:
- Return the original product;
- Receive the corresponding refund;
- Place a new order.
10. Returns Address
Do not automatically send products to the address shown on the original order packaging.
Before making any return, please contact us via:
Email: contact@shopdyliss.com
WhatsApp: +351 926 418 144
Our team will provide the appropriate return address and the corresponding instructions.
The returns location may vary depending on the product, logistics centre or place where the order is processed.
Sending the return to an address other than the one provided by our team may cause delays in processing the return.
11. Order Cancellation
If you wish to cancel an order before it is dispatched, please contact us as quickly as possible via:
Email: contact@shopdyliss.com
WhatsApp: +351 926 418 144
If the order has not yet been processed or dispatched, we will do our best to cancel it.
If it has already been dispatched, cancellation may no longer be technically possible. In that case, you may exercise your return rights after receiving the order, where applicable.
12. Contact Details and Company Information
For any question relating to returns, refunds, exchanges or defective products:
Dyliss Portugal
Operated by WX Ecomm LLC
Business address:
2335 E. Atlantic Blvd, Ste 200
Pompano Beach, FL 33062
United States
Email: contact@shopdyliss.com
WhatsApp: +351 926 418 144
This policy does not limit or replace any mandatory consumer rights provided for by applicable law.