Shipping policy

At Dyliss Portugal, we work to ensure that all orders are processed and delivered safely and within the timeframes set out in this policy.

Dyliss Portugal is a brand operated by WX Ecomm LLC.

1. Order Processing

Once payment has been confirmed, the order enters the preparation and processing stage.

The standard processing time is:

1 to 3 working days

During this period, the order may go through stages such as:

  • Payment confirmation;
  • Verification of the order details;
  • Product preparation;
  • Packing;
  • Dispatch to the carrier.

Working days do not include Saturdays, Sundays or public holidays.

2. Delivery Time

Once the order has been processed and dispatched, the estimated transit time to the customer's address is:

4 to 10 working days

Therefore, taking processing and transit into account, the total estimated time between placing the order and delivery is normally:

5 to 13 working days

This timeframe is an estimate and may vary in exceptional circumstances.

3. How the Timeframe Is Calculated

The delivery timeframe starts once the order has been processed and handed over to the carrier.

For example:

  • Processing: 1 to 3 working days;
  • Transit: 4 to 10 working days;
  • Total estimated time: 5 to 13 working days.

Orders placed at weekends or on public holidays will normally begin to be processed on the following working day.

4. Confirmation and Tracking

Once the order has been dispatched, you may receive a shipping confirmation by email.

Whenever available, we will also send you a tracking code or link, allowing you to follow the status of the delivery.

Please note that tracking may take some time to update after initial dispatch.

5. Possible Delays

Although we do our best to meet the stated timeframes, delays may occur due to circumstances beyond our reasonable control.

These situations may include:

  • Periods of high demand;
  • Promotional campaigns;
  • Public holidays;
  • Adverse weather conditions;
  • Carrier delays;
  • Logistics disruptions;
  • Strikes;
  • Distribution problems;
  • Customs checks, where applicable;
  • Other exceptional circumstances.

An occasional delay does not necessarily mean that the order has been lost.

If the estimated timeframe is significantly exceeded, please contact us via:

Email: contacto@dyliss.com
WhatsApp: +351 926 418 144

6. Delivery Address

It is the customer's responsibility to check that all delivery details are correct before completing the purchase.

Please make sure you correctly provide:

  • Full name;
  • Street and number;
  • Floor, door or flat number, where applicable;
  • Postcode;
  • Town or city;
  • Telephone number;
  • Other information relevant to the delivery.

If you notice an error after placing the order, please contact us as quickly as possible via:

Email: contacto@dyliss.com
WhatsApp: +351 926 418 144

We will do our best to correct the address before dispatch, but we cannot guarantee changes once the order has been processed or shipped.

7. Change of Address After Dispatch

Once the order has been handed over to the carrier, it may no longer be possible to change the delivery address.

In such cases, any changes will depend on the conditions and capabilities of the carrier responsible.

We therefore recommend that you check your details carefully before finalising the order.

8. Delivery Attempts

The carrier may make one or more delivery attempts, depending on the service used.

If no one is available to receive the order, the carrier may:

  • Make a further attempt;
  • Leave the order at a collection point;
  • Contact the recipient;
  • Provide additional delivery instructions.

The customer should follow the carrier's updates whenever they receive a tracking code.

9. Orders Not Delivered Due to Incorrect Details

If an order cannot be delivered due to:

  • Incorrect address;
  • Incomplete address;
  • Incorrect postcode;
  • Unidentified recipient;
  • Information provided incorrectly by the customer;

the order may be returned to the sender or to the logistics centre.

In these situations, it may be necessary to reship the order and additional costs may apply, where applicable and permitted by law.

10. Order Marked as Delivered

If the tracking shows that the order has been delivered but you have not received it, we recommend that you:

  • Check your letterbox;
  • Check with family members or other people at the address;
  • Check with neighbours;
  • Check any safe delivery places;
  • Contact the carrier responsible.

If you are still unable to locate the order, please contact us via:

Email: contacto@dyliss.com
WhatsApp: +351 926 418 144

We will review the situation and seek to provide appropriate assistance.

11. Orders Lost or Damaged in Transit

If there are indications that an order has been lost in transit, please contact us so that we can investigate the case with the carrier.

If the order arrives visibly damaged, we recommend that you take photographs of the:

  • Outer packaging;
  • Shipping label;
  • Inner box or packaging;
  • Damaged product.

Then send us the information via:

Email: contacto@dyliss.com
WhatsApp: +351 926 418 144

We may request this evidence in order to assess the situation and offer an appropriate solution.

12. Shipping Costs

Shipping costs, where applicable, will be displayed during the checkout process before the purchase is completed.

Promotional campaigns may include free shipping, subject to the specific conditions displayed on the website.

13. Customs and Additional Charges

Where applicable, an order may be subject to customs procedures or other requirements relating to the destination.

Whenever taxes, duties or charges apply, these will be handled in accordance with the law and the conditions displayed at the time of purchase.

14. Cancellation Before Dispatch

If you wish to cancel your order, please contact us as quickly as possible via:

Email: contacto@dyliss.com
WhatsApp: +351 926 418 144

If the order has not yet been processed or dispatched, we will do our best to cancel it.

If it has already been dispatched, it may be necessary to wait for delivery and then follow the procedure set out in our Returns and Refunds Policy.

15. Contact Details

For any question relating to the processing, tracking or delivery of your order, please contact:

Dyliss Portugal
Operated by WX Ecomm LLC

Business address:
2335 E. Atlantic Blvd, Ste 200
Pompano Beach, FL 33062
United States

Email: contacto@dyliss.com

WhatsApp: +351 926 418 144

Processing time: 1 to 3 working days
Transit time: 4 to 10 working days
Total estimated time: 5 to 13 working days